Question 1

What happens when I call American Disaster Restoration?

Accepted Answer

We schedule a visit to assess the damage, explain what caused it, and put together a repair plan. If insurance is involved, we work with your adjuster to agree the scope and cost before work begins.

Question 2

Do you give a written price before starting work?

Accepted Answer

Yes. Once we have assessed the damage and agreed the scope, we follow up with the details and pricing in writing so there are no surprises once the work is underway.

Question 3

Are you licensed and insured?

Accepted Answer

We are a licensed general contractor, fully insured, and our work is guaranteed. We also carry certifications relevant to water, fire, wind and mold damage repair, which we are happy to talk through.

Question 4

How long does a restoration project take?

Accepted Answer

It depends on the extent of the damage, from a single ceiling repair to a full remodel. We give you a realistic timeline as part of the written plan so you know what to expect.

Question 5

Will you deal with my insurance claims adjuster?

Accepted Answer

Yes, this is a core part of what we do. We work directly with your adjuster to reach an agreed scope and cost of work, and we handle the paperwork and communication throughout.

Question 6

What areas do you cover?

Accepted Answer

We serve Raleigh and the wider Triangle area, including Cary, Wake Forest, Garner, Apex, Durham, Chapel Hill, Knightdale and Wendell.

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