What happens when I call American Disaster Restoration?

We schedule a visit to assess the damage, explain what caused it, and put together a repair plan. If insurance is involved, we work with your adjuster to agree the scope and cost before work begins.

Do you give a written price before starting work?

Yes. Once we have assessed the damage and agreed the scope, we follow up with the details and pricing in writing so there are no surprises once the work is underway.

Are you licensed and insured?

We are a licensed general contractor, fully insured, and our work is guaranteed. We also carry certifications relevant to water, fire, wind and mold damage repair, which we are happy to talk through.

How long does a restoration project take?

It depends on the extent of the damage, from a single ceiling repair to a full remodel. We give you a realistic timeline as part of the written plan so you know what to expect.

Will you deal with my insurance claims adjuster?

Yes, this is a core part of what we do. We work directly with your adjuster to reach an agreed scope and cost of work, and we handle the paperwork and communication throughout.

What areas do you cover?

We serve Raleigh and the wider Triangle area, including Cary, Wake Forest, Garner, Apex, Durham, Chapel Hill, Knightdale and Wendell.

Emergency Response Services

Emergency Response Services in Raleigh

Fast callout to stop active water, fire or storm damage getting worse before the repair work even starts.

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The first hours after a pipe bursts or a storm takes off part of a roof decide how bad the damage gets. Getting water out, tarping an opening, or boarding up a window stops the problem spreading while the rest of the job gets planned properly.

From that initial callout we move straight into assessing what's damaged, documenting it for the insurance claim, and scheduling the drying, clean-up or repair work needed to put the property back together.

What's included

Rapid on-site response
Water extraction and tarping
Boarding up damaged openings
Securing the property
Initial damage assessment
Scheduling the repair work

Recent emergency response services work

Emergency Response Services by American Disaster Restoration in Raleigh

Reviews

What customers say

Rated 5.0 out of 5 from 30 Google reviews.

We had a water leak under our kitchen sink, that went down through the cabinet to the bathroom below it. It ruined our 2 year old floors, and most of the bathroom had to be gutted. We decided to turn this in to an opportunity of having things done in the house we had dreamed about. Eric and his crew were *amazing*. We had our ceilings scraped, took a wall out separating our kitchen from the living room, added an island, got all new kitchen cabinets and flooring. It was an intense several weeks, and soo worth it in the end. Eric, Kyle, Patrick, Jorge and crew took such good care of us. They were professional, respectful, and stood behind their work. We are so happy with the work they did, and highly recommend them for all of your home restoration and remodel needs.

Theresa Luke

The crew at ADR is A+++++. I cannot imagine getting through all this with any other contractor. We have had them come out before for minor things and, even if it was not anything that they would fix, they advised me on how I could do it myself and save money. In the case of the water damage, not only are they very responsive, but they follow-up very well and take care of literally EVERYTHING. With the amount of work that we needed done, it is super important to find someone you can TRUST! The team was extremely courteous and respectful and took care to mind the smallest of details. Even their sub-contractors were top notch. If you need anything done in your house and done RIGHT then I would HIGHLY recommend ADR!

Felicia Scott

Thank you ADR team for getting my house back in top form! After experiencing water damage from a leak on the second floor, I contacted ADR after a friend referred their services. After speaking with Eric, our Project Manager, he promptly scheduled a meeting to come out and assess the repairs needed. We agreed to the plan he suggested, and he gave me a follow up email stating all the details we discussed along with pricing. The ADR crew did a great job from start to finish, and you can’t even tell there was any water damage on the ceiling at all! Highly recommend using them if you want quality work done.

Jason Larson

Emergency Response Services across Raleigh and the surrounding area

Emergency Response Services available throughout Raleigh and the surrounding towns and villages.